Extended Stay America Premier Suites - Orlando - Sanford

The place was very clean and nice! I needed a place for the night traveling for work and it was beyond what I expected! First time staying here and I would definitely stay again! Everyone was friendly and check in was fast! I would say only thing I didn’t expect was a 100 deposit fee? I didn’t see this mentioned anywhere on the app when I paid for the room? Other than that very nice stay. Highly recommended.

On 02/01/24, I booked a reservation to the Extended Stay America Premier Suites Orlando Sanford through Expedia and paid for a room at the hotel on 02/14/24-02/15/24. I arrived at the hotel on 02/14/24 around 7:00pm and was greeted by the front desk attendant, Abby O. I told Abby about my reservation and the confirmation number but she said she didn’t see my name and the confirmation number was to another guest. I showed her my receipt and she asked to see my bank statements because she alleged I could have canceled the charge. As you can imagine, asking to see a guest’s bank statements to prove they paid for a hotel after they’ve showed them the receipt is very unprofessional. Regardless, I drove multiple hours for a business meeting and needed a room so I showed her my credit card statement showing her I didn’t cancel the payment. She proceeded to call someone and speak Tagalog. She then got off the phone and said there must be a glitch in the system and can’t do anything. When I asked her for another room she said the hotel was full. She then declined ever asking to see my bank statement when another guest at the front desk commented how unprofessional she was and that I needed to call management. When I asked for Abby’s full name for the complaint, she got offended and said she would only say her last name is O. One of the managers called me the next day after sending her an email, which is the only reason I gave a two star instead of a one star review. The manager was very apologetic and agreed Abby O was unprofessional with her conduct with customers. My experience was terrible with the front desk staff and I was forced to scramble for last minute sleeping accommodations but the manager was understanding and apologetic.

So much better than we expected. After staying at a few Extend Stay Hotels over the years, my husband was not happy with my choice. But customer ratings do not lie, and we were both pleasantly surprised. This hotel was clean, modern and inviting. The desk and service personnel were friendly and helpful. All in all, we enjoyed a comfortable stay.

I had reservations for 3 days but due to unforseen circumstances had to stay for 2 wks. We loved the rooms, the faculty and the area. Everything clean and close to stores. Only wished they had more variety for breakfast but having a kitchenette makes up for it. Front desk girls are amazing. Manager super nice. Definitely would recommend and come back.